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Topic:   Microsoft's new CRM Software

Chris Stallings

posted 01-23-2003 12:46 AM CT (US)      Microsoft CRM is intended as a low-cost, entry-level product for smaller businesses seeking a CRM package that will easily connect to ubiquitous Microsoft products such as Word and Outlook. It will be released very soon. What does this mean for the mega CRM vendors like Seibel? Should salesforce.com be worried? Will Microsoft CRM become as universial as Microsoft Office? - CS

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